Frequently
Asked
Questions
Question
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:
Sun (non-RX) Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be initiated within 30 days of the original order date.
- Customer is responsible for return shipping cost.
RX Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be postmarked for return within 7 days of the original delivery to you.
- Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will
bededucted from your refund to cover associated costs. - Customer is responsible for return shipping cost.
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:
Sun (non-RX) Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be initiated within 30 days of the original order date.
- Customer is responsible for return shipping cost.
RX Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be postmarked for return within 7 days of the original delivery to you.
- Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will
bededucted from your refund to cover associated costs. - Customer is responsible for return shipping cost.
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:
Sun (non-RX) Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be initiated within 30 days of the original order date.
- Customer is responsible for return shipping cost.
RX Returns/Exchanges:
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be postmarked for return within 7 days of the original delivery to you.
- Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will
bededucted from your refund to cover associated costs. - Customer is responsible for return shipping cost.
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:<br>
<strong>Sun (non-RX) Returns/Exchanges:</strong>
<ul>
<li>Returns must be in brand new condition, with original packaging and proof of purchase.</li>
<li>Returns must be initiated within 30 days of the original order date.</li>
<li>Customer is responsible for return shipping cost.</li>
</ul>
<strong>RX Returns/Exchanges:</strong>
<ul>
<li>Returns must be in brand new condition, with original packaging and proof of purchase.</li>
<li>Returns must be postmarked for return within 7 days of the original delivery to you.</li>
<li>Please understand that your prescription lenses are custom made just for you so a $40 re-stocking fee will
bededucted from your refund to cover associated costs.</li>
<li>Customer is responsible for return shipping cost.</li>
</ul>
Payments
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them. Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:
Shipping
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them. Please note that our Return/Exchange policy is different for Sun and Rx eyewear, respectively. Here’s what you should know:
What Client
Say About
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Diane
CEO Kutetheme"It was a pleasure meeting you. I love your passion, spirit and store. I appreciate all you shared and can't wait to read Ecology of Commerce."

Susan
CEO Kutetheme"I was recently at your store, what a delight to find you! Thank you, not only for your expertise but also for you encouragement in making more conscientious choices!"

Bella
CEO Kutetheme"It was a pleasure meeting you this past weekend. I appreciate all you shared and can't wait to review the Ecology of Commerce. I'll come see you again soon!"

Erek Kooyman
CEO KutethemeI've been getting good wear out of the shirt. It's very light and soft--comfortable to wear. I have worn it both untucked with jeans, as well as tucked in with a sport coat. It is great for all occasions! Thanks!

John
CEO Kutetheme"I LOVE THE SHIRTS, they are probably the best dress/casual shirts I have ever had. I'll be buying all the colors when I have some extra cash."

Lisa
CEO Kutetheme"It was a great inspiration to hang out with you for a few hours on a warm September day. You are a gift to your community and to the world! Thanks for all you do each day to make the world more real!"

Kirsten
CEO Kutetheme"I was thrilled to be able to visit your store again! Love my new purchase and have worn it various ways as one of your staff suggested. Wishing you continued success fighting the good fight in all things clothing!"

Bonnie
CEO Kutetheme"Thank you for your gracious hospitality hosting the W.H.A.T. Group! The tops I bought are beautiful!"